Retail


Drive sales and improve customer satisfaction.

In today’s marketplace, your customers have more options to choose from than ever before, which means that an unfortunate encounter with an unknowledgeable or inexperienced agent can be devastating to your business. Teach best practices that translate to greater customer satisfaction and dramatically increased sales with Sivox™.

Nearly 75 percent of those polled for an Accenture global consumer satisfaction survey reported having recently ended their relationship with a business due to poor customer service. The most frequently cited specific reason for leaving? According to respondents, “Dealing with customer service agents who cannot answer my questions.”¹

Sivox provides immediate scoring and reporting that administrators can use to measure agents’ knowledge and comprehension of your organization’s established service practices, sales methods and promotional campaigns.

Practical retail applications for Sivox include:

  • Sales
  • Customer support

 

¹Accenture. (November 11, 2011). “2009 Global Consumer Satisfaction Survey.” www.accenture.com

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