Our History

2002

• Sivox™ launches RealCall℠ training software
• AT&T collaborates with Sivox to position its patented speech-recognition engine as an innovative training solution for the call center marketplace

2003

• A global communications company implements RealCall, and projects $50M in savings over three years
• RealCall rolled out to 15,000 agents, spanning 27 call centers in support of pre- and new-hire screening, and continuing education

2005

• Received numerous awards and call center accolades, including:

• Technology Marketing Corporation — IP Contact Center Technology Pioneer Award
• Gartner Cool Vendor Award

2006-2008

• Received the prestigious Technology Marketing Corporation CRM Excellence Award
• Continued gaining momentum in the call center marketplace

2009

• Acquired by BankersEdge℠ — an established e-learning leader in the financial services industry

2010

• Recognized as a SaaS (software as a service), on-demand service provider
• Awarded a Fortune 50 account, in which over 10,000 agents are served
• Expanded reach to technology and health care industries

2011

• Continues to be well-positioned for significant growth