Government


Ensure agents’ training keeps pace with legislative changes.

In today’s ever-changing regulatory environment, it’s critical that your organization is prepared to respond quickly to legislative changes with appropriate agent training. Ensure agents in your call center are ready to address questions about legislative matters with Sivox™ simulation-based training. Designed for quick, easy implementation, Sivox provides an immersive learning environment where agents receive immediate feedback and real-time coaching throughout each lesson, and certification upon completion of each course. Research indicates that simulation training leads to greater agent confidence, improved customer and agent satisfaction, and lower overall turnover.¹

Sivox is designed to:

  • Rapidly scale and launch new programs
  • Quickly syndicate and support changes to programs
  • Improve agents’ proficiency and productivity

 

 

 

 

¹Murthy, et al.: “The Impact of Simulation Training on Call Center Agent Performance.” Management Science, 54(2). 2008. 

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