Are your employees consistently delivering service that reflects your brand promise? Improve your customer experience with Sivox™.
Your brand defines the very essence of your company; distinguishes your products and services; and is instrumental in supporting customer relationship-building, loyalty and retention efforts. Every customer interaction is an extension of your brand; consistency is critical.
Immersive learning from Sivox prepares your employees to provide a complete and accurate customer experience through improved proficiency in these competencies:
• Company policies
• Service procedures
• Product knowledge
Implement Sivox training in your organization, and:
• Enhance customer satisfaction
• Improve first call resolution
• Reduce average handle time
• Achieve greater employee satisfaction